Professional Development and Business Management Classes

All classes can be customized to a half-day or full day, depending on the topics covered.

Effective Business Writing & Email Etiquette (1 day or 2 half days)

• Communicate effectively with all 4 generations in the workplace – Millennials, Gen-Xers, Boomers and Traditionalists
• The importance of intent, planning, proofreading, layout, design
• Reducing the number of emails that you send and receive

Effective Technical Writing (1 day or selected topics in ½ day)

• Write clear, crisp, concise technical documents
• Analyze your audience and focus on their needs
• Learn the principles of good technical writing

Business Class Etiquette for the 21st Century

• Master the What and Why of good business etiquette
• Take and hold the competitive lead by building good relationships
• Office & cubes, phones, electronic, meetings, multiple cultures – Learn the skill that polished professionals use

Preparing Effective Presentations

• How to prepare & organize effective presentation - defined purpose, attention getting opening, powerful conclusion
• Analyzing your audience for different types of presentations
• Using the Multimedia approach of visual aids and display

Delivering Effective Presentations

• How to prepare before, during and after a presentation
• Gain confidence and overcome fear in public speaking
• Learn to more effectively use verbal & non-verbal cues, vocal variety, body gestures, & visual aids

Collaboration: Building Relationships that Work

• What makes people collaborate; and what makes them turn away
• How to listen to build collaboration
• Ways to decrease others’ resistance and defensiveness

Performance Management: Coaching, Counseling & Discipline

• Understand the elements of performance management
• Determine the proper intervention for a performance problem
• Understand how to address performance issues

Performance Feedback: Hands-on Discussions the Right Way

• Learn how to hold an effective performance discussion
• Understand and practice overcoming defensiveness & resistance
• Understand and practice the elements of open listening

Conflict Management: From “You vs. Me” to “You and Me”

• Discover your conflict style
• Learn how to facilitate conflicts in large groups
• Understand how to mediate a conflict between two or more people

Communication Styles: Understanding Yours and Others’

• Learn your own communication styles, its pluses and minuses
• Four communication styles and how to recognize them
• How to alter your style to “get through” to others

Performance Evaluation: Objective, Legal and Fair

• Learn to write objective and legally supportable reviews
• Five mistakes to avoid
• Hold productive performance review discussions with employees

The Manager as Team Leader: Facilitating Team Responsibility, Communication and Productivity

• Learn current research about effective teams in the 21st Century
• The stages of team development, and how you can lead teams thru the stages
• Building trust in teams
• What managers can do to facilitate team responsibility, communication and productivity

Influencing and Selling: Persuading People to Buy What You’re Selling

• Learn how to find others’ real needs, values and fears
• Ways to present a value proposition, based on benefits
• Skills to overcome others’ objections, and “close” the business

Leading Change: Managing People Through Difficult Times

• Recognize the effects of change in yourself and your staff
• Intervene in constructive ways to help employees deal with change
• Manage your own change reactions more effectively

Time Management: Cutting Through the Clutter to Create Results

Coaching for Performance: Creating a Partnership for Success

Managing Client Relationships: From Vendor to Partner

Deciding to Decide: A Decision-Making Workshop

Productive Problem Solving

Delegating Skills

Managing Conflict

6 Key Skills for Leaders and Managers

High Impact Communication

Interviewing Skills

Communicating with Your Manager

Providing Feedback

Performance Review Series (3 modules):

• Skills for Writing Reviews
• Skills for Delivering Reviews
• Self-Appraisal and Collaboration on Your Review

Dynamic Training! How to Run Exceptional Training Programs

Train the Trainer Workshops:

• The Presenter’s Advantage Workshop
• The Trainer’s Advantage Workshop
• The Tech Trainer’s Advantage Workshop
• The Global Trainer’s Advantage Workshop
• The Meeting Manager’s Advantage Workshop
• The Webinar Trainer’s Advantage Workshop

Running Effective Meetings