Professional Development and Business Management Course Offerings

All classes can be customized to a half-day or full day, depending on the topics covered.

Core Business Skills Classes

Business Skills for Success:

• Business Class Etiquette for the 21st Century
• Collaboration: Building Relationships that Work
• Dealing with Stress in the Workplace
• Deciding to Decide: A Decision-Making Workshop
• Emotional Intelligence
• Facilitation Skills
• Productive Problem Solving
• Review, Refine and Recommit
• Running Effective Meetings
• Strategies for Success using DiSC Personal Profiles
• Stress Management
• Time Management: Cutting Through the Clutter to Create Results

Communication:

• Communication Styles: Understanding Yours and Others’
• High Impact Communication

Customer Service and Sales:

• Customer Service
• Influencing and Selling: Persuading People to Buy What You’re Selling
• Managing Client Relationships

Hiring, Supervising & Managing:

• Collaboration: Building Relationships that Work
• 6 Key Skills for Leaders and Managers
• Coaching for Performance: Creating a Partnership for Success
• Communicating with Your Manager
• Conflict Management: From “You vs. Me” to “You and Me”
• Delegating Skills
• Diversity in the Workplace
• Interviewing Skills
• Leading Change: Managing People Through Difficult Times
• Managing Conflict
• Performance Evaluation: Objective, Legal and Fair
• Performance Feedback: Hands-on Discussions the Right Way
• Performance Management: Coach, Counsel & Discipline
• Performance Review Series
• Skills for Writing Reviews
• Skills for Delivering Reviews
• Self-Appraisal and Collaboration on Your Review
• Providing Feedback
• Talking to Employees in Tough or Changing Times
• The Manager as Team Leader: Facilitating Team Responsibility, Communication and Productivity
• What Non-HR Managers Need to Know about HR

Training, Train-the-Trainer:

• Dynamic Training! How to Run Exceptional Training Programs
• Train-the-Trainer Workshops:
• The Global Trainer
• The Meeting Manager
• The Tech Trainer
• The Trainer
• The Webinar Trainer

Writing, Speaking, Presenting:

• Delivering Effective Presentations
• Effective Business Writing & Email Etiquette
• Effective Technical Writing
• Preparing Effective Presentations

Employee Wellness Classes

• Sleep Your Way to the Top (of your Productivity, that is!)
• Smart Nutrition Choices
• Yoga

Engineering Reliability Classes

• Design for Manufacturability
• Design for Reliability
• Design for Testability
• Design of Experiments
• Failure Mode Effect Analysis (FMEA)
• Fundamentals of Statistical Process Control (SPC)
• Reliability Statistics
• Root Cause Analysis / Corrective Analysis
• Statistical Process Control
• Statistics for 6 Sigma

Quality & Manufacturing Management Classes

• APICS Fundamental Series
• APICS Series for CPIM Certification Testing
• Capacity Planning and Management
• Continuous Improvement
• Cycle Time Reduction
• Enterprise Resource Planning
• Introduction to Materials Management
• Inventory Management & Control
• Lean Manufacturing Practices
• Lean Business Practices
• Lean Practices for Supply Chain
• Managing Your Supply Base
• Material Requirements Planning (MRP)
• Performance Measurements
• Production Control Principles & Practices
• Quality Systems Audits
• Setup Reduction
• Shop Floor Control (SFC)
• Supplier Certification Programs
• Supplier Selection & Partnership
• Supply Chain Management (SCM)
• Total Product Life Cycle Management
• Total Quality Management
• Vendor Managed Inventory